Frequently Asked Questions (FAQs)

We’re here to help! Below are answers to some common questions about Club36 Collective. If you don’t find what you’re looking for, feel free to Contact Us.

Orders & Shipping

1. How do I place an order?

Simply browse our website, select your favourite items, and click "Add to Cart." When you're ready, proceed to checkout to complete your order.

2. Where do you ship to?

We ship across the UK and internationally. Shipping rates and delivery times vary depending on your location.

3. How long will it take to receive my order?

For UK orders, delivery typically takes 5–7 business days. International shipping may take 7–14 business days.

4. Can I track my order?

Yes! Once your order has been dispatched, we’ll send you a tracking link via email.

Returns & Exchanges

5. What is your return policy?

We accept returns within 30 days of purchase, provided the items are unworn and in their original condition. For more details, visit our Returns page.

6. How do I request a return or exchange?

Email us at info@club36golf.com with your order details, and we’ll guide you through the process.

7. Are there any items that cannot be returned?

Customised or personalised items are non-returnable unless they are faulty.

Products & Sizing

8. How do I find the right size?

Size guides are available on each product page for detailed measurements and fit tips.

9. Are your products sustainably made?

We’re committed to sustainability and use eco-friendly materials wherever possible. 

Payments & Discounts

10. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Clearpay.

11. How does Clearpay work?

Clearpay lets you spread the cost of your purchase over four equal interest-free payments. Payments are made every two weeks.

12. Am I eligible to use Clearpay?

Clearpay is available for UK residents aged 18 and over, subject to approval. Visit Clearpay's Terms for more details.

13. How do I select Clearpay at checkout?

At checkout, choose Clearpay as your payment option. You’ll be redirected to Clearpay to create an account or log in and complete your purchase.

14. Are there any fees with Clearpay?

Clearpay is completely interest-free. Late payments may incur a fee, so make sure to pay on time!

15. Can I return items purchased with Clearpay?

Yes, our standard return policy applies. Refunds will be processed through Clearpay. For more information, visit our Returns page.

General Questions

16. Can I cancel or modify my order?

If your order hasn’t been dispatched yet, we may be able to help. Contact us as soon as possible at info@club36golf.com.

17. How do I contact customer service?

Reach us via email at info@club36golf.com, or visit our Contact Us page for more options.

18. Do you offer gift cards?

Yes, we offer digital gift cards! They make the perfect gift for any golf enthusiast.

19. Can I become an Affiliate? 

Yes! we would love to have you onboard! Please enter your details in the form below and one of the team will be in touch.

Still Have Questions?

If you need further assistance, don’t hesitate to get in touch with us. We’re here to help!